Privacy Policy

We collect personal information that you provide directly to us through our website contact form and booking form. This may include your name, email address, phone number, home address, and any health or appointment-related details you choose to share.

We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, pages visited, and the date and time of your visit. This information is collected through cookies and similar technologies.

We use the information you provide to respond to your enquiries, confirm and manage appointments, and communicate with you about your care.

We may also use your information to improve our website and services, comply with legal obligations, and send you appointment reminders or follow-up communications where you have consented to receive them.

Our website uses cookies and similar tracking technologies to improve your browsing experience and to understand how visitors use our site. This may include the use of Meta Pixel (Facebook Pixel), which allows us to measure the effectiveness of our advertising and understand how users interact with our website.

You can control the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Your personal information is stored securely and is accessible only to authorised members of our team. We take reasonable steps to protect your information from unauthorised access, disclosure, or misuse.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or delivering our services, provided they agree to keep your information confidential.

We may also disclose your information where required by law or to protect the rights, property, or safety of Pinnacle Home Physio, our clients, or others.

Under British Columbia's Personal Information Protection Act (PIPA), you have the right to request access to the personal information we hold about you, and to request that inaccurate information be corrected.

You may also request that we delete your personal information, subject to any legal obligations we may have to retain it.

If you have any questions about this Privacy Policy, or wish to request access to or deletion of your personal information, please contact us at: contact@pinnaclehomephysio.ca.